Terms of Service

DISCLAIMER

I [Ekaterina Neu] am an intuitive and holistic practitioner, not a medical or health professional.

The Reiki, Coaching, Energy Healings and Clearings are complementary to but not a substitute for medical or psychological treatment from licensed and registered healthcare professionals.

I support and enable my clients to help, heal and understand themselves better.

Each person that engages with my work takes full responsibility for any changes or consequences that may or may not occur in their lives as a result of working with me.

By purchasing a session and/or program, you also agree to not hold me [Ekaterina Neu] liable for any information that you receive during a session.

Any action you take as a consequence of a session with me is solely your responsibility.

All sessions are for additional purposes only and are no substitute for professional, legal or medical advice.

PAYMENT, NO-SHOWS, CANCELLATIONS & REFUNDS

Please note that I do not offer refunds.
All sessions must be paid in full beforehand (or in instalments if that option is selected).

Please consider this when booking your session. I cannot confirm the date and time of your session until the payment has come through.

Note that I have a 48-hour Cancellation Policy, as well as a No-Show and being-late-for-a-Session Policy.
If you must cancel your session, please contact me via email, WhatsApp, telegram or Voxer at least 48 hours before the scheduled time and I'll be happy to reschedule to a time that's more convenient.

Please note that if you are not available for your session and I have not received at least 48 hours written notice of your intent to cancel, that I am unable to wait (or begin your session) any longer than 15 minutes after your scheduled start time.

In order for me to practice my work with integrity, and so that you may receive the full benefits of your session, I ask that all clients be on time. Of course things happen and I respect that. However, I ask you to communicate with me in advance.

If you are late for a session you lose that time. Last-minute cancellations and no-show appointments can be a big inconvenience to myself and equally unfair to other clients who may have wanted the same time slot that you originally booked.

I appreciate your consideration and understanding. 

SESSION CONFIDENTIALITY

There shall be no third party or public disclosure whether oral, written or via public, media, digital, blogs, posts and/or internet.

Both parties agree that all topics and content discussed in a session are indeed private and confidential.